The booking and payment system hasn't been enabled on the platform yet. The principles below describe our general commitment for when it launches; exact cancellation windows and refund percentages will be published and presented for your agreement before any real payment.
The principles we are designing the policy around
A clear cancellation window before a lesson with no deduction, to be defined and announced precisely when booking launches.
Fair treatment for both sides: for the student when a tutor doesn't show up, and for the tutor when a student repeatedly cancels without reasonable notice.
A clear path to request a refund and track its status from the account dashboard.
No cancellation fee is charged to a student unless it was clearly disclosed before the booking was completed.
What doesn't apply right now
There are no real bookings or payments on the platform right now to cancel or refund.
Specific refund percentages or timeframes will be published in the detailed terms once booking and payment officially launch, not before.
Questions?
Email us at support@tutorbridgepro.com for any question about this policy.
