Booking requests can be submitted, but financial confirmation and payment are not enabled yet. Exact cancellation windows and refund percentages will be published and presented for agreement before any real payment.
The principles we are designing the policy around
A clear cancellation window before a lesson with no deduction, to be defined and announced precisely when booking launches.
Fair treatment for both sides: for the student when a tutor doesn't show up, and for the tutor when a student repeatedly cancels without reasonable notice.
A clear path to request a refund and track its status from the account dashboard.
No cancellation fee is charged to a student unless it was clearly disclosed before the booking was completed.
What doesn't apply right now
Pending booking requests may exist, but there are no confirmed paid lessons eligible for refund before the verified financial connection is enabled.
Specific refund percentages or timeframes will be published in the detailed terms once booking and payment officially launch, not before.
Questions?
Email us at support@tutorbridgepro.com for any question about this policy.
